How to Call 911 Effectively

Calling 911 is very stressful and it's easy to feel overwhelmed. 911 call-takers are trained to guide callers through the experience, but knowing what to expect can help make the 911 call go smoothly and get emergency help where and when it's needed.

Know the difference between calling 911 from a landline phone and calling 911 on a cell phone.

Know when to call 911. If you choose to call 911, know what to expect and how to react.

Here's How:

  • Stay calm. It's important to take a deep breath and not get excited. Any situation that requires 911 is, by definition, an emergency. The dispatcher or call-taker knows that and will try to move things along quickly, but under control.
  • Start by telling the call-taker what kind of emergency you have.
  • Wait for the call-taker to ask questions, and then answer clearly and calmly. Even though many 911 centers have enhanced capabilities - meaning they are able to see your location on the computer screen - they are still required to confirm the information. Bear with this line of questioning; you don't want the ambulance to respond to the wrong location.
  • If you are in danger of assault, the dispatcher or call-taker will still need you to answer quietly, mostly "yes" and "no" questions.
  • Let the call-taker guide the conversation. He or she is typing the information into a computer and may seem to be taking forever. There's a good chance, however, that emergency services are already being sent while you are still on the line.
  • In some cases, the call-taker will give you directions. Listen carefully, follow each step exactly, and ask for clarification if you don't understand.
  • Keep your eyes open. You may be asked to describe victims, suspects, vehicles, or other parts of the scene.
  • Do not hang up the call until directed to do so by the call-taker.

Tips:

  1. No matter what happens - Stay Calm.
  2. Cell phones may not tell the call-taker where you are. Know the differences when calling 911 on a cell phone.
  3. If someone calls 911 and doesn't speak or hangs up, emergency services must still be dispatched.

What You Need:

  • A phone.
  • A deep breath.
  • To know where you are.